Onboarding for New Store Owners

Ace's New Owner Learning Plan positions New Owners for long term success.

New Owner Learning Positions New Owners for Long Term Success with a Blended, Collaborative Approach

16 - 18 weeks

of comprehensive, hands on, world-class training prior to soft open

In-store Consultations

one on one coaching by our Professional Retail Services team

On Demand Courses

Training delivered via e-learning courses

Ace Operating Systems

Tools and technology needed to successfully operate an Ace store

Learn to Apply

the proven Ace Way of Retailing to reach the peak of your potential

Ongoing Coaching Sessions through your 1 year Anniversary

Training Program Highlights

New Owner Learning Plan Modules

Learn Ace store operating systems

5 Day In-store Center of Excellence Training

Learn from one of Ace's best-in-class Pinnacle Retailers

One-to-One Prescriptive Coaching from our Professional Retail Services (PRS) Team

What you need to know for soft opening and up to your 1st year anniversary

Tools to Recruit Top Talent

Develop highly engaged and knowledgeable associates

Ongoing Project Check-ins with New Owner Support Team

Track progress of activities leading up to soft open and post opening

New Associate Training by Professional Retail Services (PRS) Training Consultants

Prior to soft opening

Live Classroom Training

30+ Leadership Development and Operations Management Training Sessions

Ace’s Comprehensive New Owner Learning Plan

to setup new owners for long term sucess

My overall experience with the in store training was phenomenal. I found the most beneficial part of the training to be working side by side with people who have been running an efficient store for several years.
Brandon J. | Retail Trainee

Guidance Through your PRS Training Consultant

Ace's Professional Retail Services (PRS) Training Consultants specialize in opening new stores and lead the New Owner Training. A dedicated Training Consultant provides coaching from the time Ace Membership is approved up to the store's 1st anniversary.

New Owner Support Team

A District Manager (DM), Project Manager (PM) and Professional Retail Services (PRS) Training Consultant check-in on a biweekly basis or more often to keep tasks and training on course.

Ace Subject Matter Experts

Demonstrate through virtual workshops, eLearning and consultations how Ace's collective strength extends far beyond a wholesale operation. Owners learn how to leverage this extensive support network to their competitive advantage.

Best-in-class Pinnacle Retailers

Demonstrate and mentor new owners in a 5 day in-store Center of Excellence training.

Learn from One Another

New Owners will learn from one another at a New Owner Leadership Summit to build out their vision and mission.

Support, through Trusted Advisors

Navigate through Ace Learning Place, Ace's Online Learning Portal

A comprehensive learning plan with access to on-demand courses and instructor-led training will clearly identify the systems and best practices that have been proven in best-in-class Ace Hardware stores and how and when to leverage them.

Ace learning place