Newsroom: Ace Hardware Ranked Among Top 10 Companies for Customer Experience in 2018 Temkin Experience Ratings

March 22, 2018

Ace Hardware Corporation, the world’s largest retailer-owned hardware cooperative, is pleased to announce it has earned top marks in the 2018 Temkin Experience Ratings, a cross-industry, open standard benchmark of customer experience. Out of 318 companies evaluated, across 20 industries, Ace Hardware once again tied for the top position in the retail category. In addition, Ace was ranked No. 7 overall across all industries.

Featured Stories

Ace Hardware Reports Third Quarter 2018 Results

• Record third quarter revenues of $1.4 billion, an increase of 6.3 percent from last year • U.S. same-store-sales up 1.8 percent during the quarter • Third quarter net income…
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Ace Hardware Wants You to Know It’s Proud to Not Be a Big-Box Store

94-year-old chain stresses mom-and-pop traditions

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Ace Hardware Ranks No. 6 for Fourth Consecutive Year on Franchise Times’ Top 200

“We are proud to be recognized by Franchise Times as a top franchise for the fourth year in a row,” said John Tovar, Vice President Operations and New Business for…
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Archived Stories

Boulder’s McGuckin dropping ties to True Value for Ace

McGuckin Hardware is ending its 30-year partnership with the True Value co-op as of Dec. 31, 2016, and will start buying from the Ace Hardware co-op as of Jan. 1,…
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Survey points to hardware optimism

How optimistic are 765 Ace Hardware retailers surveyed in the recent biennial Retailer Satisfaction Survey? Almost 90% say they “intend to grow and expand operations in the near term,” the…
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Hardware store steps up for the kids

Brooklyn, New York-based retailer Matt Mazzone’s idea to sell chocolate for charity has been a huge hit. It started out local, and sweetened into a national program whereby Ace stores…
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