Newsroom: Ace Hardware ranks highest in customer satisfaction by J.D. Power 11 years in a row

June 7, 2017

The J.D. Power 2017 U.S. Home Improvement Retailer Satisfaction StudySM ranked Ace Hardware “Highest in Customer Satisfaction among Home Improvement Retail Stores” for the eleventh year in a row. Ace has been awarded this ranking by J.D. Power every year since the inception of the survey in 2006.

The 2017 J.D. Power study is based on responses from 2,751 consumers who purchased home improvement products or services over the past 12 months. Ace ranked highest among major retailers with an overall satisfaction index score of 835 on a 1,000-point scale. According to surveyed consumers, Ace performs particularly well in the categories of staff and service, as well as store facility.

This year’s score is based on overall performance in the following five areas: merchandise, price, sales and promotion, staff and service, and store facility.

“We are truly honored and humbled to receive this prestigious award for the eleventh consecutive year,” said John Venhuizen, President and CEO, Ace Hardware Corporation. “We could have never done it without the loyalty of our neighbors, the entrepreneurialism of our local owners and servant hearts of the 100,000 red-vested heroes upon whose back these awards stand.”

In 2015, Ace Hardware launched the Ace Center for Excellence, a division created to help businesses and organizations around the world improve upon their customer experience utilizing Ace’s award winning approach. Through keynotes and workshops, the Ace Center for Excellence shares the strategies and principles that help leaders cultivate, and team members to contribute to, a culture of customer service that exceeds the consumer’s evolving expectations of helpfulness. For more information, visit www.acecenterforexcellence.com.

For more information, please visit www.acehardware.com.

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