Conversion Stories: Spencer’s Ace Hardware

“In 2013, we decided to convert from Do it Best to Ace because we were showing signs of slower growth than we wanted and were used to. The impact on our store since converting to Ace is in many areas. First and foremost, our sales have increased $300,000. Along with the sales increase, we have increased our gross margin by 5 points. We had thought that our reputation was driving the customers we have, but since converting to Ace, the recognition of the brand has brought in new customers, and our average transaction figure has increased. Although we had good customer service
before we converted, the training program gave us some new ideas. No matter how good we are, we can always be reminded of how to improve.”

-Nancy & Ryan Spencer

Featured Stories

Ace Heartware: Second Chances

  In life, making mistakes is inevitable; however, it is not the mistakes that define us but the lessons we learn and the choices we make in response to those…
Read More

Read More

Ace Hardware Reports Record Second Quarter 2020 Results

• Record second quarter revenues of $2.28 billion, an increase of 35.1 percent from last year • U.S. same-store-sales up 35.3 percent; Acehardware.com revenues up 493 percent • Record second…
Read More

Read More

Archived Stories

Ace Hardware reports second quarter 2017 results

– Record revenues of $1.5 billion, an increase of 4.6 percent from last year – Net income, including one-time pre-tax charges of $7.8 million for our warehouse reconfiguration to support…
Read More

Read More

Backed by Visa, Ace steps up its rewards

October 3, 2010 | By Ken Clark The ability to bring instant credit to the sales floor of Ace Hardware stores is seen as a powerful new sales tool for…
Read More

Read More

Boulder’s McGuckin dropping ties to True Value for Ace

McGuckin Hardware is ending its 30-year partnership with the True Value co-op as of Dec. 31, 2016, and will start buying from the Ace Hardware co-op as of Jan. 1,…
Read More

Read More
Close Bitnami banner
Bitnami